Return & Exchange
Thank you for shopping in Undetectd.
We're bummed if you're not 100% satisfied with the items you received, and we gladly accept returns within 30 days of receipt for most items in new condition.
1. Please contact the Customer Service team, indicating the item(s) you would like to return and the reason. We will get back to you within 24 hours. Your patience will be highly appreciated. Please note that if you decide to cancel your order after 24 hours of placing your order, you will be charged 15% as a Handling fee in your case.
2. After receiving return instructions from us, please package up the item(s) to be returned with the original packing.
3. We do not accept returned items that were sent back directly without notifying us first. Any addresses on the parcel are not approved as the return address. Returned packages without an authorized return address from customer service representatives will not be refunded.
4. Most returns are processed within 5 business days after we receive your package. We'll issue the refund to your Paypal or Credit card. Once your refund has been issued, you will receive a confirmation email.
1. You have 30 days to decide if an item is right for you, if you would like to return or exchange the item please contact us within 30 days of delivery.
2. The following items cannot be returned or exchanged: bodysuits, lingerie & sleepwear, swimwear and accessories.
3. All returns will be refunded via how you pay for your order.
4. Returned items must be in their unused condition with the original packing. We do not accept a returned item that has been worn, damaged, washed, or altered in any way.
5. Items with non-returnable marks and free gifts cannot be returned.
6. We do not accept returned items that have been sent back without proper returns requests.
7. We do not offer Freight To Collect (FTC) service for the packages returned to us. The returns will be made at your own cost.
8. Please be sure to double-check your returns before shipping them out. We are not responsible for the return of non-Undetectd products.
Note: The original shipping fee and Shipping Guarantee are non-refundable.
Customer Service Email: [email protected]
Service Number: +1 844-334-1747 (If your call is not answered, you could switch to email)
Return and exchange address: 15601 Cypress Street , Irwindale, CA 91706
*No physical store temporarily.